We respond within 24–48 hours

Support

Laom is a mobile application that connects dog owners to arrange walks and build a community for their pets. Here's how to get help.

How to Get Support

• Contact us through the app's built-in support feature.
• Send an email to dogsocietyapp@gmail.com.
• Include your account email and a detailed description of your issue.
• For technical issues, please include your device model and operating system version.

Common Support Topics

• Account issues — login problems, password reset, account verification.
• Profile management — adding or editing dog profiles, updating user information.
• Friend requests — sending, accepting, or managing friend connections.
• Walk features — starting walks, location sharing, safety features.
• Privacy & security — data protection, privacy settings, account security.
• Technical issues — app crashes, performance problems, feature bugs.

App Features

Laom provides the following features:

• User registration with email verification.
• Dog profile creation and management.
• Friend request system to connect with other dog owners.
• Real-time location sharing during walks.
• Walk tracking and coordination.
• Multi-language support (English and Hebrew).
• Profile picture management with local caching.

Safety & Privacy

We prioritize user safety and privacy:

• Location data is only shared during active walks with friends.
• Email verification required before accessing main features.
• Secure data storage using Firebase security rules.
• Users control their privacy settings and friend connections.
• Child safety measures in place (app not intended for users under 13).

Account Management

Users can manage their accounts by:

• Updating profile information through the app.
• Adding or removing dog profiles.
• Managing friend connections.
• Deleting their account — see Account Deletion.
• Controlling privacy and notification settings.

Technical Requirements

• iOS or Android device.
• Internet connection for real-time features.
• Location services for walk tracking (optional).
• Camera access for profile pictures (optional).